Returns Policy

Here at Integrative Medicines, we always try our best to make sure that you receive the right products, at a great price, and with as little fuss as possible. However, very rarely, a customer might have a problem with an order or delivery. When this happens, it is important that we make the process of dealing with returns, refunds or cancellations as simple as possible. Below is our standard returns policy:

Can I cancel my order? How do I do this?

In some cases, it is possible to cancel your order if it has not yet been sent out for delivery. However, whether cancellation is possible depends very much on the product and how quickly it is shipped. Additionally, we may have to charge a cancellation for some cancelled orders.

What is your refund policy?

We believe we offer the best products, at the most competitive prices. We are so sure of this fact, that we are happy offer a full money back guarantee on all orders and products. If you are not happy with a product, we will give you a full refund, once you have returned the product to us.

Is the delivery charge refundable?

Our money back guarantee does not cover any shipping or delivery charge. This is an additional cost we incur to ship your order and offering a refund for this service is something that is beyond our control.

Do you provide online order tracking?

Yes, we make tracking the status of your order and delivery very easy. Simply log in to your account via our website, and provide the tracking number that was given as part of the ordering process.

When can I expect my order to be delivered?

The actual time it takes for your order to be delivered will depend upon your location and the delivery method you chose during the checkout stage. We always aim to ship orders within 4 to 7 days. We recommend using the real-time delivery tracking feature of our website, so you can see exactly what is happening with your order.

I have further questions about your refund policy, who do I speak to?

You can contact us directly using the information on our contact page.